Diamond Jack

Customer Serives does not work

4 posts in this topic

i have tried and submitted over 5 tickets in which all have returned asking to fill in my server and in-game character, the thing is when you submit a ticket it only asks for your real name ,your email and description. i noticed this problem after the 2nd ticket as i was unaware of it till i saw the no reply messages asking for in-game and server name.

i tried to put my in-game and server name in the description still i get the same email asking me to add my server and my in-game

please help as i have few problems i want fixed

https://postimg.org/image/wj545y29v/

https://postimg.org/image/83ww4d0mr/f30ee95c/

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:( i have problems with items, newcomer package

Edited by Diamond Jack

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Nice job netease because of no support and lost accounts you made it the a lot of people stoped playing so the server are almost dead great job

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