TinyDragon

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Everything posted by TinyDragon

  1. Please be aware that Crusaders of Light will be down for a scheduled server maintenance on Thursday, April 12 at 2AM GMT for an estimated 2 hours. We appreciate your patience during this time and will have the game back up and running as soon as possible! Thank you!
  2. Hey folks! This week's server maintenance is over. You can find the statement "Locked crystal spend and Daily Loot spend do not count towards Daily Crystal Spending Rewards" on the Daily Crystal Spending Rewards and Daily Loot window in game. Please be aware that the price of a daily loot has already been set low enough through careful calculation. TinyDragon
  3. Crusaders of Light April 11 Patch Notes Minor Bug Fixes A number of minor bugs were addressed.
  4. Hey folks! Thanks for your feedback. This bug will be fixed during this week's server maintenance. TinyDragon
  5. Hey folks! When you see speed hacking, instead of posting the names of your assumed speed hackers on the Message Board, please make screenshots or short videos and provide them to me via private message. Such evidence would be super helpful. Thank you! TinyDragon
  6. Hi @SUCKStobeME, I am sorry you are experiencing an in-game issue. This problem can only be addressed by our Customer Support Team. To reach CS, please click the "Contact Us" button on the top right hand side of the page: https://netease.helpshift.com/a/crusaders-of-light/?l=en. I sincerely hope they help you reach some resolution soon. Best regards, TinyDragon
  7. Hi @WindWhisper, Thank you for the feedback. Filthy names are a violation in this game, and should be taken care of by the Customer Support Team. Please continue to contact them about it. In the future, please save the screenshots of offensive material for them instead of posting publicly here on the Message Board. Thank you! TinyDragon
  8. Please be aware that Crusaders of Light will be down for a scheduled server maintenance on Thursday, April 5 at 2AM GMT for an estimated 2 hours. We appreciate your patience during this time and will have the game back up and running as soon as possible! Thank you!
  9. Hey folks! Thanks for the feedback. When you see speed hacking, could you please make screenshots or short videos and provide them to me via private message? Such evidence would be super helpful. Thank you! TinyDragon
  10. Hey folks! Thanks for the feedback. When you see speed hacking, could you please make screenshots or short videos and provide them to me via private message? Such evidence would be super helpful. Thank you! TinyDragon
  11. Please be aware that Crusaders of Light will be down for a scheduled server maintenance on Thursday, March 29 at 2AM GMT for an estimated 2 hours. We appreciate your patience during this time and will have the game back up and running as soon as possible! Thank you!
  12. Hi @Cikui, After I passed along your information to the Customer Service Team, they investigated your in-game account data and compensated you according to the investigation results. If you have any question about the CS team's investigation, please contact them. I sincerely hope they help you reach some resolution soon. Best regards, TinyDragon
  13. Crusaders of Light March 28 Patch Notes Refer a Friend Rewards Notification A red dot will now notify you if you have Refer a Friend rewards available.
  14. Hi @Cikui, We have already passed along your information to the Customer Service Team for further investigation. They will contact you once the investigation is finished. Hope they will help you reach some solution soon. TinyDragon
  15. Hi @Bugsy, I really wish I could do more to directly help with you case. However, the truth is, all the tools used to look into your account and make compensation to you are with the Customer Service Team, which means we (the Community Team) do not have the ability to directly investigate any in-game account issues. The problem you are experiencing can only be addressed by Customer Service. If you have already sent tickets to the CS Team, please be patient. I sincerely hope they help you reach some resolution soon. Best regards, TinyDragon
  16. Hey folks! For those of you still having login problem with the Reavedge Village, could you please provide your SN and character name here or via private message to me? Such information would be very helpful for the team's investigation. We are still working on fixing this problem. TinyDragon
  17. Hey folks! Thanks for your feedback. We have reported to the team that some of you still cannot log in to the server. And they are investigating this issue. Thank you for your patience! TinyDragon
  18. Hey folks! Please be aware that Sardar Highlands server and Cloudburst Forest server are having a network problem, causing login failure to a number of players. We are working with AWS on fixing this problem as soon as possible. Thanks for your patience! TinyDragon
  19. Hey folks! Thank you for your feedback! We are working on fixing the Survival and Aldorr bug. Please be aware that players who have experienced this bug will be compensated. Thanks for you patience! TinyDragon
  20. The Reavedge Village server is back! Thank you for your patience! Adventure on, Crusaders! TinyDragon
  21. Hey folks! We are sorry that the Reavedge Village server and Cloudburst server are down. We are working on bringing the servers back as soon as possible. Please be aware that the estimated time for fixing the server problem is one hour from now. Thank you for your patience! TinyDragon
  22. Hey folk! Thank you for the feedback. We are so sorry that the Reavedge Village server is down. We are working on bringing the server back as soon as possible. Please be aware that the estimated time for fixing the server problem is one hour from now. Thanks for your patience! TinyDragon
  23. Hi @nnguyen9316, Thanks for providing the details! TinyDragon
  24. Hi @Anik, Please provide the following information here or via private message to me for further investigation: Your SN & server What you have lost How and when you lost your items Thank you! TinyDragon
  25. Hi @rzo, Thanks for your feedback. Could you please also provide your SN here or via private message to me for further investigation? Thank you! TinyDragon