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Everything posted by Ocho

  1. It’s time for a new beginning. We are very pleased to introduce our brand-new message boards! Some time ago, we looked at our forums on the public-facing and backend sides and realized…hey, we can do better! So, these new IPS (Invision Power Systems) boards are the result of that. Our goal was to improve functionality for all of you and to give us more options/capabilities with things like moderation. We hope you agree that this will be a big improvement. So get posting! Just remember that we expect you to follow our Official Forum Rules and Guidelines and also expect you to post constructively. We are completely okay with negative posts as long as they’re of a constructive nature because then we can forward that info on to our Production/Development Team. Don’t just tell us you’re mad and yell at us…tell us why! So what are you waiting for? Talk to us! We’re here to listen.
  2. In order to access your character on multiple platforms, you'll need to bind your account. If you're coming to Steam from another platform, make sure to bind your account to Steam on that device before logging in via Steam. 1. Go into your mobile device and tap on "Account" (in the upper right hand corner.) 2. Tap on "bind account." 3. Tap on the "Steam" option and follow the directions given. You should then be bound to Steam. 4. Now log into your Steam account and you should be able to play Crusaders of Light on Steam! Similarly if you have started on Steam and want to play on a mobile device, make sure to log in to your Steam account on your mobile device before starting to play. Good luck and good adventuring Crusaders!
  3. Coming this March we've got two huge developments for Crusaders of Light: Crusaders of Light is coming to Steam AND we're launching a new Server, Ferroc Camp! Make sure you get your Welcome Pack for Ferroc Camp, and sign up to get notified when these exciting initiatives go live! http://crusadersoflight.link/ferroccamp For further information, please see our FAQ:
  4. Hey folks, When posting stuff like this, it's really important to include when you lost things. That helps us understand when things are happening, and how to properly let the dev team know what's going on. A lost gem last Wednesday is a known issue that occurred, as opposed to say a gem lost this morning. Ultimately, our CS team is going to be the ones who need to take care of these things. That's their area of responsibility, and isn't something I can typically directly help with. My role (and TinyDragon's) is more to funnel feedback about issues (such as bugs or our CS team's responsiveness) to the team and management so we can improve. Hope that helps clarify a bit, Ocho
  5. Someone messed up. We've identified how and why, and will prevent this specific issue from occurring again in the future. We've looked at the scope of the error, and fortunately we caught it fairly early before too many folks could mistakenly receive a box.
  6. Hey folks, We've received a number of questions regarding Ascended gems, and when and where they will be available. These gems are indeed coming, and we plan to make them available starting with the next event cycle. Thanks, Ocho
  7. Hello, everyone! We have a new member of the NetEase Community Team! I’d like to introduce you to Johnny “RedPanda” Liu, who is just joining us from Turbine in the Boston, Mass, area where he most recently worked on Batman Arkham Underworld. Get familiar with RedPanda -- because you’re about to start seeing a lot of him, spanning across all of NetEase’s games. He’ll be chatting you up, getting your feedback and coming up with some cool new stuff for you. We feel really lucky to have him, so please join us in welcoming him to our communities!
  8. We're currently working on a way to disable faction chat. I'll see about the reporting people in pvp zones. Language filters are fairly easy to evade unfortunately, if you have specific requests for inclusion I'm happy to consider them.
  9. Gems should mostly have been returned, we're finishing up the last few people now.
  10. LoD are for anyone who was level 55 with the appropriate gear score.
  11. Missing Gems, Legendaries, and LoD should all be in process of being sent out now. If you haven't received them yet they are on their way.
  12. LoDs are a bug. This sounds like it may be another bug. We're investigating now!
  13. LoDs were sent out but not received. It's a bug we're investigating. I've brought this new issue to the team's attention for investigation as well. Thanks, Ocho
  14. So this is a difficult one. Our team sent out the LoDs last night as scheduled, but no one has received them yet. There's a bug here that we've got to find, but we definitely want to get you all your LoDs!
  15. I'm in the office now and investigating.
  16. Level up boost potion bug and gem loss have both been fixed.
  17. This issue should now be fixed. Thanks!
  18. We certainly recognize the issues with faction chat and are looking at possible solutions.
  19. We're looking at a fix for the gifting issue now. Thanks, Ocho
  20. We've got the list of names for those receiving Lights of Dawn, and we'll be sending them out tonight. You'll have them by tomorrow.
  21. We're looking in to it.
  22. Steam and the new Server are targeted for later today.
  23. Gems should be safe to remove now. We will be returning the missing gems shortly.
  24. I've sent a message to the team this morning inuring about this issue. We're looking into it now.
  25. Hey Crusaders, We want to let you know that we've changed our release schedule for the Surge of Elements update. Due to its large size, we are taking some extra time to optimize and prepare before releasing Surge of Elements publicly. Surge of Elements will now arrive Tuesday Mar. 6, with the Elementalist Class, Wind Bluff Prison, and more! So keep your blades sharp, and your armor polished; new adventures are coming soon!