Ocho

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Ocho last won the day on April 21

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  1. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ALL NATIONAL, FEDERAL, STATE, LOCAL, AND MUNICIPAL LAWS AND REGULATIONS APPLY. VOID WHERE PROHIBITED. THIS COMPETITION IS A GAME OF SKILL WHERE POTENTIAL WINNER IS SELECTED SOLELY BASED ON SKILL AND NOT CHANCE. 1. Eligibility The Mad Laboratory Dungeon Competition (the "Competition") is open to legal residents of the fifty states of the United States (including the District of Columbia), Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada (excluding Quebec), Chile, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Indonesia, Israel, Lebanon, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Peru, the Philippines, Poland, Romania, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, the United Kingdom, Vietnam, and who are at least eighteen (18) years old or the minimum age of maturity in his or her specific jurisdiction of residence, at the time of entry. Legal Residents of Australia, Indonesia, Malaysia, New Zealand, and the Philippines may participate in the Competition only by accessing a Game build through a new Game server which is made accessible on or after April 19, 2018. Employees of Hong Kong NetEase Interactive Entertainment Limited and other companies associated with the promotion of this Competition, and their respective parents, subsidiaries, affiliates and advertising and promotion agencies as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible. The Competition is subject to national, federal, state, local, and municipal laws and regulations. 2. Sponsor [and Administrator] The Competition is sponsored by Hong Kong NetEase Interactive Entertainment Limited, located at 802, 8/F Chuang's Tower Nos. 30-32 Connaught Road Central, Hong Kong. 3. Agreement to Official Rules Participation in the Competition constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a Prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein. 4. Competition Period The Competition begins on Thursday, April 19th, 2018 at 12:01 AM Pacific Daylight Time (“PDT”) and ends on July 12th, 2018 at 11:59 PM PDT (the "Competition Period") OR at a time in between these two date when a winning team has successfully completed the dungeon and been verified the “Winner.” Sponsor reserves the right to extend the end date of the competition should a “Winner” not be declared by July 12th, 2018. 5. How to Enter To participate in the Competition, entrant must: Have a character of appropriate level to to access and play through the newly released “Mad Laboratory Dungeon” made available with the release of the “Battle for Karanvale” game update. Be one of a maximum 10 Player Team to be the FIRST (game wide) to play through and and successfully complete the Mad Laboratory Dungeon during the Competition period. 6. Determination of Winner The first team of 10 (or less) players to globally defeat the Mad Laboratory Dungeon during the Competition Period will be the Winning Team and each eligible entrant who is a then-current eligible member of the Winning Team will be considered a potential winner. If the unique circumstance should arise that more than one team of 10 (or under) completes the Mad Laboratory Dungeon at EXACTLY the same time, all participants will be considered “The First” and “potential winners” making all players eligible to win prizes. 7. Winner Notification The players making up the Winning Team will be notified individually via in-game message of their potential win and must acknowledge receipt of Prize within fourteen (14) days of the date potential winner notice or attempted notice is sent, in order to claim his/her Prize. Each winner will be required to complete and return Affidavit of Eligibility, Acknowledgment and Award of Prize, and Liability Release and Consent forms within that fourteen (14) day time frame. If a potential winner cannot be contacted, fails to submit the Affidavit of Eligibility, Acknowledgment and Award of Prize, Liability Release and Consent,or fails to provide Sponsor with the necessary information needed to the satisfaction of the Sponsor within the required time period, or Prize is returned as undeliverable, potential winner forfeits Prize and Sponsor will have no further obligation to the entrant or to award the Prize. Potential winners must continue to comply with all terms and conditions of these Official Rules and winning is contingent upon fulfilling all requirements. In the event that a potential winner is disqualified for any reason, potential winner forfeits Prize. Prizes will be fulfilled approximately 4-6 weeks after the conclusion of the Competition. 8. Prizes Each member of the “Winning Team” upon verification of eligibility will receive: --One (1) 3 Month Goblin Elite Membership (retail value $59.99) --One (1) Crimson Pig In-game Mount (no retail value) --One (1) Lucky Pup In-game Back Pendant (no retail value) -- One (1) In-game “Lab Escapee” Player Title (no retail value) Total Prize Package Retail Value: $59.99 9. General Conditions In the event that the operation, security, or administration of the Competition is impaired in any way for any reason, including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Competition is unable to run as planned for any other reason, as determined by Sponsor in its sole discretion, the Sponsor may, in its sole discretion, either (a) suspend the Competition to address the impairment and then resume the Competition in a manner that best conforms to the spirit of these Official Rules or (b) terminate the Competition. Entrant agrees that once he or she has entered the competition, Sponsor may make public, in its sole discretion, certain information, which include but are not limited to statistic progression, items, equipment, player profile, team name, and other player information, in any manner it finds appropriate, including but not limited to on a public leaderboard available at www.crusadersoflight.com and in-game. The Game can only be played on an Eligible Device. Playing the Game on any device other than an Eligible Device automatically disqualifies the entrant. A team must have 10 or less participants to be eligible to become the Winning Team. The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Competition or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Prizes will be distributed in-game, at Sponsor's sole discretion, and any potential winner who is unable to provide Sponsor with satisfactory information in the name of the potential winner forfeits Prizes. Any attempt by any person to damage the Game, any builds, or any servers thereof or undermine the legitimate operation of the Competition may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages (including attorney's fees) and any other remedies from any such person to the fullest extent permitted by law. Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. 10. Release and Limitations of Liability By participating in the Competition, entrants agree to release and hold harmless the Sponsor and its parent, subsidiaries, affiliates, advertising and promotion agencies, other companies associated with the Competition, and each of their respective officers, directors, employees, shareholders, representatives, and agents (the Released Parties) from and against any claim or cause of action arising out of participation in the Competition or receipt or use of the Prize (including any travel or activity related thereto), including, but not limited to: (a) any technical errors associated with the Competition, including lost, interrupted or unavailable Internet Service Provider (ISP), network, server, wireless service provider, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone, cellular tower or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (b) unauthorized human intervention in the Competition; (c) mechanical, network, electronic, computer, human, printing or typographical errors; (d) application downloads, (e) any other errors or problems in connection with the Competition, including, without limitation, errors that may occur in the administration of the Competition, the announcement of the winner, the cancellation or postponement of the event, the incorrect downloading of the application, the processing of entries application downloads or in any Competition-related materials; or (f) injury, death, losses or damages of any kind, to persons or property which may be caused, directly or indirectly, in whole or in part, from entrants participation in the Competition or acceptance, receipt or misuse of the Prize (including any travel or activity related thereto). Entrant further agrees that in any cause of action, the Released Parties liability will be limited to the cost of entering and participating in the Competition, and in no event shall the entrant be entitled to receive attorney's fees. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Competition. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages. For German Residents only: ⦁ Sponsor shall be fully liable for intent and gross negligence as well as for damages caused by injury to life, body or health caused by Sponsor. ⦁ In an event of slight negligence, Sponsor shall be liable only for breaches of a material contractual obligation (cardinal duty). A “cardinal duty” in the meaning of this provision is an obligation whose fulfillment makes the implementation of this contract possible in the first place and on the fulfillment of which the contractual partner may therefore generally rely. ⦁ In a case according to Clause (ii), Sponsor shall not be liable for any lack of commercial success, lost profits, non-foreseeable damages and indirect damages. ⦁ Liability in accordance with the above Clauses (ii) and (iii) shall be limited to the typical and foreseeable damages. ⦁ The limitation of liability shall apply mutatis mutandis to the benefit of the employees, agents and vicarious agents of Sponsor. ⦁ Any further liability as stipulated for herein shall be excluded. However, any potential liability on the part of Sponsor for any warranties and for claims based on the German Product Liability Act or any other such mandatory liability obligation prescribed by law shall not be affected. 11. Disputes Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Competition or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by arbitration before the China International Economic and Trade Arbitration Commission (CIETAC) in Hong Kong in accordance with CIETAC rules in effect at the time of applying for arbitration. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligations of the Sponsor in connection with the Competition, shall be governed by, and construed in accordance with, the laws of Hong Kong, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than Hong Kong. 12. Privacy Information collected from entrants is subject to sponsor's privacy policy. Sponsor and its authorized agents will collect, use, and disclose the personal information you provide when you enter the Competition for the purposes of administering the Competition and prize fulfillment. By entering this Competition, entrants consent to such collection, use, and disclosure of your personal information. 13. Winner’s List To obtain a copy of the winner's name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Hong Kong NetEase Interactive Entertainment Limited, Hong Kong NetEase Interactive Entertainment Limited, located at 802, 8/F Chuang's Tower Nos. 30-32 Connaught Road Central, Hong Kong. Requests must be received no later than December 31st, 2018. This Competition is in no way sponsored, endorsed, or administered by, or associated with Steam, Facebook, Google Play, or Apple.
  2. Motivation has a typo. Layer II should be Basic Magic Attack.
  3. Yes, Skyblaze and Thundercall.
  4. Crusaders of Light April 18 Patch Notes Battle for Karanvale Karanvale, Capital of the Sardar Highlands and all the Human realm, is now available! Venture forth into this bustling metropolis, and see what opportunities the city holds! Charms of Mythic power, ancient relics from battles fought long ago, are available for enterprising Crusaders to repair and utilize. Cunning killers stalk the city waiting to strike in Shadowveil Assassination. And powerful experiments run amok, in the Mad Laboratory Team Raid. Are you fully prepared? The Battle for Karanvale awaits. Highlights Karanvale: Karanvale, royal city of the humans, is now available. Explore its majestic palaces, holy temples, and seedy underbelly. Mythical Charms: Ancient relics that need repair, these potent items are available from the Mythical Charms Quest line. Further empower your charms with Karanvale Crystal Cores, acquired through Shadowveil Assassination. Shadowveil Assassination: New PvP mode that puts you in a battle of secrecy, rooting out assassins while remaining disguised. Use your guile, eliminate the competition, and emerge victorious! Mad Laboratory: Peaceful experiments have gone mad in the latest Team Raid. Ratcheting up the difficulty, Mad Laboratory will test your abilities as never before in Milura. Can you pass this most difficult of challenges? Zones Karanvale Sardar Highlands Quests Mythical Charm Quest Line: Unlocks after talent level 40. Phillipa asks you to gather 3 items (Astrology Tablet, Moonlight Jade, Elemental Stone) for her. Upon the completion of the delivery, a new trial quest opens requiring participation in Shadowveil Assassination. Team Raid Mad Laboratory: Peaceful experiments have gone mad in the latest Team Raid. Ratcheting up the difficulty, Mad Laboratory will test your abilities as never before in Milura. Can you pass this most difficult of challenges? Requires Lv. 55 with Lv. 70 Path Level Shares a reward limit with the Core of Rock Essence raid. Wind Bluff Prison Decreased Wind Bluff Prison #1 Boss Samofir's attack power. Decreased Wind Bluff Prison #2 Boss Balian's attack power and HP. Added Extraordinary Talent equipment blueprints and iron to possible drops from Illusionist Lords on Hellish difficulty and higher. Wind Bluff Prison now has Assists enabled. Any player on the server that satisfies the level requirements for Wind Bluff Prison can now Assist with this raid. Raid rules adjustment: Players who have not completed Fort Desolation can participate in the Ash Fort raid. Items Mythical Charm - New gear slot and the first Mythical item in Crusaders of Light! Obtained through the questline “Mythical Charm”, this item can be powered up by acquiring Karanvale Crystal Cores. Gems - Adjusted Lv. 50 Sparkling Diamond dismantling results. Lv. 50 Mountain of Light can be dismantled into 10 Sparkling Diamonds and 40 Sparkling Diamond Shards. Lv. 50 Heart of the Sea can be dismantled into 10 Sparkling Diamonds and 20 Sparkling Diamond Shards. Star Circle System Added Motivation and Mystic Star Circles. You can get them by exchanging Prophecy Compasses or Flowers of Torannis. The Star Circle Shop and Merchant now have Uncut Starlight Stones for sale. Use them for a chance at Starlight Mirrors or Starlight Lenses for Motivation and Mystic Star Circles. Dismantling Swiftness, Roar, Flourish, and/or Dexterity Star Circles to get a set amount of Star Shavings. All Star Circle effects are now usable, adjustable and/or take effect in cross-server environments as follows: Restraint relationships and effects between Star Circles take effect Auxiliary Star effects, including self-buffs and auras take effect Unlocked Star Circle abilities can be swapped and installed (any changes made while in cross-server environments will carry over after returning to original server) Team Star Circle Cores can be swapped Star Circles can be locked and unlocked. (Any changes made carry over upon return to original server) Passive Star Circle status effect sharing can be toggled on/off in the settings menu. Any changes made will continue to take effect upon return to original server. PvP New PvP Mode: Shadowveil Assassination: New PvP mode that puts you in a battle of secrecy, rooting out assassins while remaining disguised. Use your guile, eliminate the competition, and emerge victorious! Play solo or in teams, earn reputation, and climb the leaderboard while earning great prizes! Each contest consists of up to 8 players, and lasts for 15 minutes or until a kill score of 15 is reached. If a player chooses wrong and attacks a normal citizen, they will be taken over by Desolationist magic and respawn as an assassin. Players can use daggers and bows to attack. Daggers can be used against any target, while bows can only be used to attack exposed assassins. The accelerate skill can help players swiftly maneuver around the battlefield. Day and night will alternate. During the night, Desolationist magic has no effect, so players will not be exposed as assassins. If a long time passes without any Assassins dying, the Council of Light will channel lightning to expose their targets. Watch closely and act carefully. While you need to seek out your targets, take care not to become a target yourself! Prizes for Windwhisper Survival and Shadowveil Assassination are shared, including daily quest reward limits. Once the daily quest reward limit has been reached, completing quests will not reward players with prizes until the counter is refreshed. New Legendary and Divine PvP equipment has been added. Lv. 100 fixed attribute PvP equipment is available for purchase at the Aldorr Coliseum Shop, and can be combined with certain Legendary and Divine equipment to get randomized Lv. 100 attributes. The Lv. 116 Fixed Attribute PvP equipment at the Aldorr Coliseum Shop can be forged with certain resources into Lv. 116 Purple Tier equipment. Legendary and Divine equipment can be upgraded by expending fixed attribute PvP equipment above their rank. Said fixed attribute PvP equipment can also be used to reforge and/or refine Legendary and Divine Equipment. Purple Tier equipment can only be reforged. General: In order to preserve balance, character attributes on cross-server maps will be adjusted as follows: Default attribute values will be based on Class and Class Talents. Attribute bonuses from equipment, gems, Star Circles, and achievements will be unchanged. Non-attribute bonuses from equipment, gems, Star Circles, and achievements will be adjusted in cross-server battles, but will still have some impact. The Quest interface can now be opened while in PvP maps, allowing players to view quest details, autopath to quests, and abandon quests. Movement speed bonuses from Riding Books now carry over to PvP maps while on flat ground. While in PvP maps, PvP Set bonuses can now be viewed from the "Arena Gear" window. A large number of Elite creatures have entered Surgewind Wilds (PvP). Heroes can now go to the PvP maps to hunt them down for prizes that will help boost their PvP capabilities. When players enter cross-server modes, any equipped abilities not supported in cross-server modes will be replaced at random with an eligible ability. Players can see their teammates' locations on their minimap in real-time. Escort the Tramcar: In order to make this mode more exciting, we have added a points system. In this event, players can kill enemy faction members or attack the tramcar to earn points. Guilds will be ranked by points, and top guilds will be rewarded with generous guild auction items. Participating players can earn Lv. 116 quality PvP Necklace shards, which can be combined to make a Lv. 116 Necklace (Arlenspark Klungs'n). Guilds who perform well in this mode can earn great Guild Auction items as prizes, including Lv. 116 PvP Necklaces, Starlight Stones, and Uncut Starlight Stones. After each battle, your Guild's current points and rank will be announced in the Guild Channel. Smaller amounts of points are earned by the losing team. When participating in Escort/Snatch the Tramcar, rival faction players killed near the Tramcar will not increase kill count. Merlin's Stones, which are used to reforge PvP equipment, can now be earned In all Faction and PvP events/game modes. Extended the cooldown on changing Factions from 1 day to 14 days. In response to player feedback regarding cross-server Faction balance issues, we have re-adjusted the faction balance constraints within the cross-server area. When one faction in a cross-server team is strong, other players will be restricted from joining or transferring to said faction. Added a score display for PvP equipment for evaluating/comparing the overall rating of different loadouts. Arena: The Arena has been adjusted to only allow the use of Arena Equipment within. Because of this change, any non-Arena equipment you had equipped to your Arena loadout has been removed and sent to your inbox. Arena Gear will now only be able to use Arena Gems. Old-server Potions can now be used in Arena battles as they are in cross-server modes. When competing in Arena PvP, you must deal some damage to an enemy to get a share of the bounty when said enemy is killed. Final Challenge and Glorious Championship matchmaking area has been changed from single-server to cross-server. Final Challenge and Glorious Championship preparation and competition areas have been changed to cross-server, and attributes will be adjusted according to cross-server battle rules. Original server rankings for Glorious Championship and Final Challenge will affect cross-server rankings. Windwhisper Survival: Increased Windwhisper Survival completion and daily quest reputation rewards to help players increase their Survival Camp reputation faster. Windwhisper Survival quests are now daily quests, including kill two people, matchmaker once, and place in top 50% in a match. Added the retrieve reward function to Windwhisper Survival. Players who do not use all of their Windwhisper Survival attempts will have missed attempts added to their recovery list (up to 4 tries). Players can retrieve unused attempts to earn some of the competition reputation prizes. Cancelled Windwhisper Survival total prize requirements. Current totals will not be erased. Faction Hunt Upgraded event capacity from running one battlefield per instance to running two 60-player battlefields per instance, allowing up to 120 total participants at once. Prize awarding method changed from awarding on event completion to opening chests after killing monsters. Chests dropped by monsters have a set chance to drop Titan Relics, items which can significantly enhance a player's power in PvP. Added token rewards for Bakan the Executioner and Samoyin the Lava Hound. Acquire enough tokens to earn PvP attribute bonuses. In each Hunt, players in the winning faction have a chance to get Bakan or Samoyin tokens, as well as other prizes. Guilds with outstanding performance in the Hunt can earn a bountiful set of Guild Auction prizes, including Faction Hunt tokens, Starlight Stones, and Uncut Starlight Stones. In order to encourage more players to participate in the Faction Hunt event, we have adjusted the HP of the first hunt. To keep Faction Hunt balanced, small adjustments have been made to the HP of Bakan the Executioner and the Lava Hound. When heroes kill a Faction Hunt leader, it may drop Titan Relics containing enormous energy. Heroes that have acquired Titan Relics get a huge boost to their PvP capability. Two Titan Relics have been added, as described below: Titanic Edge - Increases PvP damage by 50% Titanic Grip - 25% chance to stun with normal attacks in PvP Heroes with these effects will have a special appearance. This visual effect will only display in PvP Environments. When a character with these effects dies, they will lose these effects, and the corresponding Titan Relic(s) will be lost to them. When the Titan Relics are dropped, they will be marked on the map, and collectable by any Hero. Once a Titan Relic is dropped, it will stay on the ground until someone picks it up, or for 1 week otherwise. Titan Relics claimed in PvP will remain in the player's inventory until dropped on death. Events Flowers of Life - Through May 2, collect seven Flowers of Life and Blooming Gift Boxes by watering the Tree of Life. Once a player has all seven Flowers, the Tree of Life will sprout a Fruit of Life (exchangeable for a Harvest Gift Box). Mad Laboratory Raid Competition - Be in the first group in the game to clear Mad Laboratory (game-wide) and get 3 Month Goblin Elite Club Membership, the Crimson Pig Mount, Lucky Pup Back Pendant, and the “Lab Escapee” in-game Title. See the Forums for more details! Store Captain Festival Packs - Fabulous Packs available from April 11 to 22. Chance for huge amounts of gold, Water of Life, the Dragon Trainer frame, the Prosperity frame, the Star of Karanvale frame, the Angel's Touch frame, and many different mounts. Kingdom Ceremony Top up Deal - Now through May 16, get extra bonuses when you purchase gems. See the Top up Menu for more details. Quality of Life New field bosses and leaders have been added to the Sardar Highlands. Happy hunting, heroes! These new enemies include Leon the Vivid One, Bellicostro Ironhorn, Moo the Hammerholder, Eschar the Jumper, and Rose the Growler. Item drop/reward messages for cross-server battles will no longer be sent separately for each item, and instead will be combined into one message which will be sent when the player returns to their original server. Guild member faction affiliation is now visible on the Guild Info and Guild Member List pages. Players following a team leader will follow said leader into cross-server preparation zones and stay together (Glorious Championship and Final Challenge). Silver can now be used to pay for the Dragon in PvP environments. In light of player feedback, the Turbo Shop Magellana Emblem, Frost Heart, Blood of Titanus, Flowers of Torannis sale schedules have been adjusted to the server's Foundry. The sale schedule for Fire Spirits has been adjusted to the server's Core of Rock Essence. Additionally, Hunt Token fragments and season 1 faction reputation will no longer be sold in shops. All bound Purple Equipment (not including Legendary and Divine) can be dismantled in bulk through one-tap dismantling. To ensure the best player experience, we are merging the Thundercall Forest and Skyblaze Village servers. The resulting server will be named Thundercall Forest and the new maximum Path Level will be the same as Thundercall Forest. Added in-game recording function on iOS. Bugs Fixed a bug in Wind Bluff Prison #2 where after Balian's Cage Nightmare was destroyed, some of the trapped soldiers remained trapped. Fixed a bug in Wind Bluff Prison #2 where after Balian was chained, he would sometimes continue to roll forward. Resolved an issue with displaying DPS in PvP environments. Fixed an incorrect Arena Gift Bag description. When leaving a raid boss battle, the Arcane Contract skill cooldowns of Mystic characters will be reset. Fixed the issue in which Apocalypse set effects were not being granted to Elementalist characters.
  5. We've got no plans to close down Tome. No worries on that score.
  6. Still looking in to this guys, may be a day or two till I get something I can share. Keep an eye out.
  7. I'll chat with people today and see what we're looking at.
  8. Hey folks, An issue with Facebook, as a result of changes due to the Cambridge Analytica data scandal, is currently preventing some players from being able to log in. If you are experiencing this issue, here are steps you can take to resolve this while we get everything worked out. 1) Visit the URL https://www.facebook.com/settings?tab=applications 2) Click on the checkbox next to Crusaders of Light 3) Click Remove 4) Click Remove on the second pop up window (note, no progress will be lost!). 5) Launch Facebook Gameroom 6) Search for Crusaders of Light, and click Play 7) Re-authorize Crusaders of Light to see your account 8) Log in and play. Thanks, The CoL Team
  9. We are looking to fully re-establish a monthly cadence, but I can't 100% promise that.
  10. In general we do try, sometimes however they are a) difficult to explain or b) contain information which would not be beneficial to the player base if we released it. This was more of situation a.
  11. What would you like to talk about?
  12. It appears this was a supplemental compensation for items lost but not previously caught by our log reviews not the same compensation. Thanks for keeping an eye out though!
  13. I'll look into this. Thanks. Edit: Any information about specific characters that received a double compensation would be super helpful.
  14. Hey folks, When posting stuff like this, it's really important to include when you lost things. That helps us understand when things are happening, and how to properly let the dev team know what's going on. A lost gem last Wednesday is a known issue that occurred, as opposed to say a gem lost this morning. Ultimately, our CS team is going to be the ones who need to take care of these things. That's their area of responsibility, and isn't something I can typically directly help with. My role (and TinyDragon's) is more to funnel feedback about issues (such as bugs or our CS team's responsiveness) to the team and management so we can improve. Hope that helps clarify a bit, Ocho
  15. Someone messed up. We've identified how and why, and will prevent this specific issue from occurring again in the future. We've looked at the scope of the error, and fortunately we caught it fairly early before too many folks could mistakenly receive a box.