Official Posts

Showing topics posted by EMpulse, Ocho or TinyDragon and posted in the last 365 days.

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  1. Yesterday
  2. Hi @Nerveuzen, Please send me your character, server, and device info via PM. I will ask the team to check it. Thank you! TinyDragon
  3. Hey folks! We have finished a hotfix. Please download the latest app version to play the game. Please let us know if you are still experiencing the login problem. Thanks so much for your patience! TinyDragon
  4. Last week
  5. We're currently testing a fix for the crashing issue. Once it is fixed you'll have to download a new build. Thanks.
  6. We think we've got a solution for impacted players, and are testing it now. As soon as it's ready we'll let you know.
  7. Hey folks, Our Engineering Team is looking at the issue and how we can resolve it. Thanks for sharing your information, this is very useful.
  8. Looks like a translation issue.
  9. Please download the latest app version and make sure the Storage permission is allowed for the app. If it's not working, please provide the following information to the CS team by following the steps I provided earlier: IGN & S/N Server name Device type Such info would help the team resolve the problem. Thank you! TinyDragon
  10. Thanks for the feedback. The team is aware and working on this one. TinyDragon
  11. Hey folks! To resolve the login problem, please visit https://netease.helpshift.com/a/crusaders-of-light/?l=en, hit the CONTACT US button, and send a ticket to the Customer Support team. Hope they help you reach a resolution soon. TinyDragon
  12. Greetings Crusaders, Recently, we've noticed an uptick in the number of fraudulent purchases made, in an effort to obtain in-game items without valid payment data. Attempting these sorts of actions can and will lead to loss of items and banning of accounts. We're actively increasing our detection of these transactions and increasing punishments for those who indulge in this misbehavior. Thanks, The CoL Team
  13. These requests have been passed along.
  14. Hey folks! Thanks for your patience. This problem has been fixed during this week's maintenance. TinyDragon
  15. Hey folks! Thanks for your patience. This problem has been fixed during this week's maintenance. TinyDragon
  16. Servers are now open. Thank you for your patience. Adventure on, Crusaders!
  17. Hey folks! This week's server maintenance has been extended for approximately an hour. We appreciate your patience during this time and will have the game back up and running as soon as possible! Thank you!
  18. We will take appropriate actions. However, decisions may not be made overnight. Hope you can understand. TinyDragon
  19. Crusaders of Light May 23 Patch Notes Bugs Customer Support Page is now accessible by all devices. Skill Display Preference once again persists between logins on PC. Other bug fixes
  20. Crusaders of Light May 23 Patch Notes Bugs Customer Support Page is now accessible by all devices. Skill Display Preference once again persists between logins on PC. Other bug fixes
  21. Please be aware that Crusaders of Light will be down for a scheduled server maintenance on Thursday, May 24 at 2AM GMT for an estimated 2 hours. We appreciate your patience during this time and will have the game back up and running as soon as possible! Thank you!
  22. I will keep you guys updated once I have news to share. TinyDragon
  23. Hi @talaxis, I'm sorry that Thompson's reply to you is not accurate. I've already passed along your feedback to the CS team. Hope they help you reach a resolution soon. TinyDragon
  24. I'll mention the I Want You requests to the team. No specific date yet, I wouldn't expect super early in the month though.
  25. Hey folks! The team is aware and working on resolving this problem. Thanks for the feedback. TinyDragon
  26. Hi @talaxis! The problem you are experiencing can only be resolved by the Customer Support team. Please visit the link I provided earlier, hit the CONTACT US button, and send a ticket to the CS team. Hope they help you reach a resolution soon! TinyDragon
  27. Our current thinking for the Hero for the next event is Bane.
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