Speedy Ninja Official Posts

Showing topics posted by EMpulse, Ocho or Brotocol and posted in the last 365 days.

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  1. Earlier
  2. You should always get what you paid for. There's no question about that. Unfortunately, the only team that can resolve these issues is our CS team, so you have to go through them. That's why we try to direct these sorts of requests their way. Posting here asking for a quicker resolution doesn't help directly. It does, however, give us feedback about how people feel about our current CS performance, and that feedback is very useful and appreciated. Our CS times are longer than we'd like, but we're making progress in dramatically reducing them to be able to address issues like this faster. We definitely get the frustration, and apologize for the long wait.
  3. Hey folks, We've received a number of questions regarding Ascended gems, and when and where they will be available. These gems are indeed coming, and we plan to make them available starting with the next event cycle. Thanks, Ocho
  4. Player feedback from all sources is passed to the team, yes. This thread isn't any more special than any other thread in that regard.
  5. If you report a post I get an email, even on the weekends when I'm not working. We got 0 reports about spam from the weekend. Hence I did not get an email to check it. You help out, we clean it up quicker, everyone wins.
  6. When will Crusaders of Light launch on Steam? We will release of Crusaders of Light on Steam and launch the new Ferroc Camp Server in March. Can I play Crusaders of Light on Mobile and Steam and Facebook? Yes! As long as you have successfully bound your account to all the platforms you wish to play on, you will be able to play and retain your progress across all of them. What is the new Ferroc Camp Server? To celebrate our launch on Steam, we are releasing a new Server named Ferroc Camp, it will be located in UTC -8, (the Pacific Time Zone). Can I play Crusaders of Light on any server through Steam, or just Ferroc Camp? Yes. You will be able to play on any Crusaders of Light server once the game releases on Steam. Can I play on the new Ferroc Camp server if I am not playing on Steam? Yes! The new server is for everyone and will be accessible to players on Steam, mobile and Facebook Gameroom. Can we transfer characters to the new Ferroc Camp server? Not at this time.
  7. Coming this March we've got two huge developments for Crusaders of Light: Crusaders of Light is coming to Steam AND we're launching a new Server, Ferroc Camp! Make sure you get your Welcome Pack for Ferroc Camp, and sign up to get notified when these exciting initiatives go live! http://crusadersoflight.link/ferroccamp For further information, please see our FAQ:
  8. What is going on is CoL has crashed, and part of it is still running. You can end the process in the task manager as described above, or just restart the game.
  9. Have you completely quit out and restarted everything?
  10. Facebook should be completely normal now Tokie. What issues are you experiencing?
  11. EDIT: This issue is now resolved Hey folks, Unfortunately Facebook has not yet resolved their issue that is keeping Crusaders of Light from working on the PC. We are in contact with Facebook attempting to help them resolve this bug, and getting you back in Milura as soon as possible. Mobile players are unaffected by this issue. We'll continue to update this post as necessary until this issue is resolved. Thank you for your patience.
  12. I've mentioned Ingvar to the team. I'll also indicate there is some interest in seeing his event return. Thanks, Ocho
  13. Will be Rurik. We're also making some adjustments to the requirements to unlock the hero, so he should be easier to earn this time around. Thanks, Ocho
  14. So I just got back from a meeting with the EA team, and I can confirm we'll start our event schedule again for February. Later this week I should be able to give more details, and some hints at what else is coming later this year. Thanks!
  15. UPDATE: Hey Folks, This morning, a small update to the Android version of Crusaders of Light was mistakenly released. Unfortunately, the code was not compatible with the servers, leading to the game saying it is “Out of Date”. We’ve removed this download, so no one else will be impacted, but for those of you who did download this code we’re working on a fix that will be deployed with the maintenance tomorrow that should correct your problem. Tomorrow is a long way away, and we understand the frustration of not being able to log in. A number of players have reported that if they clear the game data, it has fixed the problem for them. You can find instructions they used here. Another option, although more extreme, is uninstalling and installing Crusaders of Light again. Only do this if you have bound your account to Facebook or Google Play, otherwise you will lose your character and progress forever. We sincerely apologize for the inconvenience and frustration this has caused, and look forward to you rejoining us in Milura once this issue is fully resolved. Thanks, The CoL Team Original Post: Hey Folks, Our Engineering and QA teams are hard at work to resolve this issue, and get you back to playing Crusaders of Light. We'll keep you updated as we learn more, and let you know when this issue is resolved. Thank you for your patience.
  16. Ultimately this is the sort of thing that CS will ultimately need to address. Unfortunately they are somewhat backed up right now, so tickets are taking a bit longer than we'd like. We're working to resolve this, and will get to your ticket as soon as possible.
  17. Keep it respectful of one another please.
  18. So another issue with balance is that it isn't the same for every type of user. If you are in the top 1% the balance is different than for the top 5% vs the top 50%.
  19. Balance in MMOs is always a see saw. One side goes up, other side goes down. Or at least not up comparatively as much. Right now balance is in flux overall since we're 1) getting used to the 10 skill rotations, and 2) in the process of leveling. These both have significant impacts on balance. Soon it'll be time to evaluate balance and have those discussions with the team. Right now all our empirical data is a bit skewed by the other outside factors.
  20. Should be fixed tonight.
  21. Official Rules CoL Tree of Light Decorating Contest NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ALL NATIONAL, FEDERAL, STATE, LOCAL, AND MUNICIPAL LAWS AND REGULATIONS APPLY. VOID WHERE PROHIBITED. THIS CONTEST IS ONE OF SKILL WHERE POTENTIAL WINNER IS SELECTED SOLELY BASED ON SKILL CRITERIA AND NOT CHANCE. 1. Eligibility The Crusaders of Light “Tree of Light Decorating Contest” (the "Contest") is open to legal residents of the fifty states of the United States (including the District of Columbia), Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada (excluding Quebec), Chile, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Indonesia, Israel, Lebanon, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Peru, the Philippines, Poland, Romania, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, the United Kingdom, Vietnam, and who are at least eighteen (18) years old at the time of entry. Entrant must be a current player of the Crusaders of Light mobile game and have a character/game I.D. at the time of entering. Employees of Hong Kong NetEase Interactive Entertainment Limited and other companies associated with this Competition, and their respective parents, subsidiaries, affiliates and advertising and promotion agencies as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible. The Contest is subject to national, federal, state, local, and municipal laws and regulations. 2. Sponsor The Crusaders of Light “Tree of Light Decorating Contest” is sponsored by Hong Kong NetEase Interactive Entertainment Limited, located at 802, 8/F Chuang's Tower Nos. 30-32 Connaught Road Central, Hong Kong. 3. Agreement to Official Rules Participation constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a Prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein. 4. Competition Period The Contest period begins on Tuesday, December 19th at 11:59am Pacific Standard Time (“PST”) and ends on Friday, December 22nd at 11:59pm PST. Entries that are submitted before or after the Contest Period will be disqualified. How to Enter There is one (1) way to enter. To participate in the Crusaders of Light “Tree of Light Decorating Contest”, entrant must: Enter through Facebook - You must have a Facebook account and internet access to enter the Contest through Facebook. You can sign up for a Facebook account for free at www.facebook.com. (2) Sign in to your Facebook account and visit the Crusaders of Light Facebook page at https://www.facebook.com/CrusadersMMO/. Entrant must take provided “Tree of Light” screenshot, modify it to fit a holiday theme using a 3rd party art program of their choice. They must then re-submit the modified, decorated, “Tree of Light” image in the comments section below the original post. Limit one (1) entry per person and per Facebook account for the duration of the Contest Period. Entries received from any person or Facebook account in excess of the stated limitation will be void. All entries become the property of Sponsor and will not be acknowledged or returned. 6. Determination of Winner Sponsor will, within 7 days after end of the Competition Period, select the best 3 decorated “Tree of Light” images based on creativity, appearance and adherence to a holiday theme from among the eligible entries received during that Contest Period. Sponsor will select the winning submissions in its sole discretion based on the stated criteria. In the event that a winning submission has nearly identical visuals as determined by Sponsor, the entrant who submitted first shall be the Potential Winner. 7. Winner Notification Sponsor will announce the winning “Tree of Light” submissions no later than Friday, December 29th, 2017 on the Crusaders of Light Facebook page (https://www.facebook.com/CrusadersMMO/) and will attempt to notify the persons who submitted the winning submissions ("Potential Winners") by direct Facebook message. Each Potential Winner will be required to provide their character name, server name and S/N number (unique character I.D.) by direct message within seven (7) days of the date Potential Winner received notice, in order to claim his/her Prize. If a Potential Winner cannot be contacted or fails to provide Sponsor with necessary information to the satisfaction of the Sponsor within the required time period, Potential Winner forfeits Prize and Sponsor will have no further obligation to the entrant or to award the Prize. Potential winners must continue to comply with all terms and conditions of these Official Rules and winning is contingent upon fulfilling all requirements. In the event that a Potential Winner is disqualified for any reason, Potential Winner forfeits Prize. Prizes will be fulfilled approximately1-2 weeks after the conclusion of the Competition. 8. Prizes Three (3) Winners will be awarded. Each Potential Winner will receive the in-game item, “Candy Ice Cream Bestiary,” with a monetary value of zero ($0) to be distributed to their in-game character via character ID (S/N number). The amount of Prize, where applicable, is inclusive of all applicable taxes, VAT, withholding, surcharges, bank charges and any other expenses of similar nature, if any, arising from or in connection with award of the Prize. 9. General Conditions In the event that the operation, security, or administration of the Contest is impaired in any way for any reason, including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Contest is unable to run as planned for any other reason, as determined by Sponsor in its sole discretion, the Sponsor may, in its sole discretion, either (a) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these Official Rules or (b) terminate the Contest. Entrant agrees that once he or she has entered the Contest, Sponsor may make public, in its sole discretion, certain information, which include but are not limited to player’s first name and last initial and city/state country of residence or in-game character name (handle) and city/state/country of residence in any manner it finds appropriate. The Sponsor reserves the right in its sole discretion to disqualify any entrant and void any entries it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. 10. Plagiarism and Offensive Content All entries must be the original work of the entrant. Plagiarism and any contents that may be upsetting, insulting, or objectionable to the general public, including but not limited to any content that promotes pornography, violence, or the use of firearms, or which contains obscene language will result in immediate disqualification of the entrant and voiding of the entry. 11. Release and Limitations of Liability By participating in the Contest, entrants agree to release and hold harmless the Sponsor and its parent, subsidiaries, affiliates, advertising and promotion agencies, other companies associated with the Contest, and each of their respective officers, directors, employees, shareholders, representatives, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of the Prize (including any travel or activity related thereto), including, but not limited to: (a) any technical errors associated with the Contest, including lost, interrupted or unavailable Internet Service Provider (ISP), network, server, wireless service provider, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone, cellular tower or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (b) unauthorized human intervention in the Contest; (c) mechanical, network, electronic, computer, human, printing or typographical errors; (d) application downloads, (e) any other errors or problems in connection with the Contest, including, without limitation, errors in these Official Rules or in any Contest-related advertisements or other materials, whether caused by the Released Parties, the entrant, or any of the equipment associated with or utilized in this Contest and errors that may occur in the administration of the Contest, the announcement of the winner, the cancellation or postponement of the event, the incorrect downloading of the application, the processing of entries, application downloads or in any Contest-related materials; or (f) injury, death, losses or damages of any kind, to persons or property which may be caused, directly or indirectly, in whole or in part, from entrants participation in the Contest or acceptance, receipt or misuse of the Prize. Entrant further agrees that in any cause of action, the Released Parties liability will be limited to the cost of entering and participating in the Contest, and in no event shall the entrant be entitled to receive attorney's fees. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Contest. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages. 12. Publicity Release By participating in the Contest, each entrant irrevocably grants the Released Parties the right to use each such entrant's first name and last initial and city/state country of residence or in-game character name (handle) and city/state/country of residence, and Caption in any and all media for any purpose, including, without limitation, advertising and promotional purposes and each entrant hereby releases the Released Parties from any liability with respect thereto, except where prohibited. By entering this Contest, each entrant grants Sponsor the right to utilize the entrant's contact information provided by entrant in their Facebook account to contact entrant for any reason via Facebook, email, and/or mail. Making a comment or submitting an entry constitutes assent to these written terms. 13. Disputes Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by arbitration before the China International Economic and Trade Arbitration Commission (CIETAC) in Hong Kong in accordance with CIETAC rules in effect at the time of applying for arbitration. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligations of the Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of Hong Kong, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than Hong Kong. 14. Privacy Information collected from entrants is subject to sponsor’s Privacy Policy. Sponsor and its authorized agents will collect, use, and disclose the personal information you provide when you enter the Contest for the purposes of administering the Contest and prize fulfillment. By entering this Contest, entrants consent to such collection, use, and disclosure of your personal information. 15. Winner’s List To obtain a copy of the winner's name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Hong Kong NetEase Interactive Entertainment Limited, Hong Kong NetEase Interactive Entertainment Limited, located at 802, 8/F Chuang's Tower Nos. 30-32 Connaught Road Central, Hong Kong. Requests must be received no later than December 29th, 2018. This Contest is in no way sponsored, endorsed, or administered by, or associated with Facebook. You understand that you are providing your information to Sponsor and not Facebook. Do not direct any questions, comments, or complaints to Facebook.
  22. So any app has a complex web of inter-dependencies - this function requires this library requires this OS requires this hardware. With Apple devices it's pretty simple, because there are far fewer unknowns. The number of hardware iterations really makes things easy. With Android based devices it's much much more complicated. Just the nature of the platform. Sometimes understanding what change impacts what device gets really really difficult. In the update on the 6th, we did a pretty significant upgrade to our game engine. Now if you read all the documentation, and understand the changes that were made, on its face it doesn't appear that this should change what devices CoL is playable on. But it did. From a communication perspective this is pretty key information to get out there, and we dropped the ball. Now the normal request is for a rollback when these sorts of things happen. But in a live service game rollbacks are really really complicated. Rolling back the engine changes means the Update doesn't work at all. Rolling back the Update means that character data is no longer compatible with the core game. We can tackle that, but there is a high degree of risk there. Touching character data in that significant a way is scary, and in order to make it work we'd have to have a long term technical solution for all the other challenges we'd then face. We'd also have to do this on an extremely compressed schedule, because the longer you wait the less reason there is to do it. Ultimately rollback wasn't a choice we could make. So this is all pretty cold comfort for the fact that CoL won't run on your tablet anymore. That frankly sucks, and I'm working to impress on the team exactly how much that sucks so we can make better informed decisions in the future. That's my job, to help represent your interests, and I want to apologize for the frustration this causes.
  23. There are no plans to make CoL Gameroom specific. It's intended to be an option to supplement for users who are interested in playing on a PC.
  24. I made some changes to the forum rules to decrease the amount of spam possible. Now they'll have to make more accounts, and some of their accounts are more likely to be rejected. Please make sure to report spam you see.
  25. Weekends are rough. Reporting any you see is always the best method of letting us know, I saw 2 reports come in all weekend (both on Saturday). We cleaned up some on Saturday as a result.
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